Privacy Policy

Changing Lives Counseling LLC. — Privacy Policy

Introduction

Changing Lives Counseling LLC ('we,' 'our,' 'us') is committed to protecting your privacy and the confidentiality of your

personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard

information when you visit our website or receive counseling, life-coaching, or ketamine-assisted

psychotherapy services. By using our website or submitting information, you consent to the practices

described in this policy.

Information We Collect

A. Information You Provide Directly — Name, email address, phone number, or other contact information

submitted via forms or email; information shared when requesting appointments, consultations, or

services; health or mental-health information shared during counseling or psychotherapy sessions

(protected under HIPAA). B. Information Collected Automatically — IP address, browser type, pages

visited, and usage data through Google Analytics; cookie and tracking data used for website performance,

advertising, and analytics.

How We Use Your Information

We use the information we collect to schedule and manage appointments and communication; provide

counseling, life-coaching, and psychotherapy services; respond to inquiries and provide client support;

improve our website, services, and marketing effectiveness; comply with legal and ethical obligations

under HIPAA and state law; and deliver relevant advertisements via Google Ads and other platforms

(aggregated, non-identifiable data only).

HIPAA Compliance

All counseling and ketamine-assisted psychotherapy services are provided in compliance with the Health

Insurance Portability and Accountability Act (HIPAA). We maintain administrative, physical, and technical

safeguards to protect the confidentiality, integrity, and security of your protected health information (PHI).

We will not release or disclose PHI without your written consent, except as required by law (e.g., duty to

warn, court order, or risk of harm).

Data Sharing and Disclosure

We do not sell or rent your personal information. We may share information with trusted third parties only

as necessary to process payments securely, schedule appointments or manage client communication,

provide analytics or advertising through Google Ads or Analytics, or comply with legal or ethical

requirements. All third-party providers are required to maintain confidentiality and security standards

consistent with this policy.

Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar tracking tools to improve functionality and marketing

performance. You may disable cookies through your browser settings; doing so may limit certain website

features.

Data Retention

We retain client information only as long as necessary to fulfill service purposes, meet ethical and legal

obligations, and comply with record-keeping standards for healthcare providers.

Your Rights

You have the right to access and request copies of your records; request corrections to inaccurate

information; withdraw consent or request deletion (subject to legal record-keeping requirements); and

request restrictions on how your information is used or shared. Requests can be sent to

changinglivescounselor@gmail.com.

Security

We use industry-standard encryption, secure servers, and restricted access to protect your information.

However, no method of transmission over the internet is 100% secure.

Children’s Privacy

Our services are intended for individuals aged 13 and older. We do not knowingly collect information from

children under 13 without parental consent.

Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated

effective date.

Contact Us

If you have questions about this Privacy Policy or your information, please contact

changinglivescounselor@gmail.com — Changing Lives Counseling LLC., Gilbert, Arizona.